Expert Coaching. Practical Resources.

The Powerful Nature of Conversation

The Powerful Nature of Conversation

While I was working on my doctoral degree in Organization Development, one professor emphasized the powerful nature of conversation in an organization. She pointed out repeatedly the many ways language creates change and in the process of conversation, change emerged....
Three Types of Questions Your Board Should Ask Owners

Three Types of Questions Your Board Should Ask Owners

I once served on a non-profit board comprised of passionate board members focused on improving the lives of those residing in our community. In an effort to shift the board’s focus from internal operational issues, I suggested the board seek input from members of our...
Owner vs Customer

Owner vs Customer

It is sometimes said that owner-accountability is the holy grail of governance.  Boards are encouraged to understand who their owners are, to differentiate between legal owners and moral owners, to connect meaningfully with those owners in order to understand their...
Remembering to Listen

Remembering to Listen

I live in Canada. Currently, our government is involved in a disagreement with another nation regarding a tweet that was disagreeable. I’m not here to discuss the merits of either side of the issue at hand. A few days ago, I was listening to an interview on the radio...

Welcome to The Governance Coach™

Policy Governance® Virtual Workshops

Introduction to Policy Governance® courses starting:

October 8, 2025

November 5, 2025

Assessing Monitoring Reports:

October 22, 2025

Registration is limited, so register early!

Register here!

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