EXPERT COACHING. PRACTICAL RESOURCES.

Our CLIENTS Say It Best!

Our Clients Say it Best! See what our clients have to say about The Governance Coach™ consultants and the successes their boards’ are having using Policy Governance®.

Our board has gone from "problem child" to "poster child". Working with The Governance Coach has made all the difference. At one point, after 6 presidents in 7 years, our board knew it had to lead - and to be - the change that was needed, and we sensed that Policy Governance was the way to go. The change has been far-reaching, including increased staff morale and student enrollment. Jan and her colleague Richard [Stringham] work with us as a team, with Richard orienting new board members, and Jan acting as quarterback. The beautiful thing about Jan's expertise is that she has so many real-life examples to share. She can relate to anyone in the room and get the point across to people from diverse backgrounds, including those from the corporate world. In fact , in this era of high accountability and transparency, the corporate world needs Policy Governance more than ever.

Vince Vavrek,
Past Board Chair - Grande Prairie Regional College

Jan is at the top when it comes to governance coaches. I've worked on other boards that tried to use Policy Governance® and can confirm it's not a model you can just read about or implement after attending one or two workshops. You need coaching from someone with deep expertise, preferably someone like Jan who has trained with the Carvers. In any given year, we rotate up to 25% of our elected council members, so ongoing coaching is essential to ensure both new and veteran councillors are applying the model correctly. The work we've done with Jan over the years has allowed me greater efficiency in getting things done. It has also allowed the CRDHA council to focus on the big picture and strategic leadership, while ensuring operational accountability, prudence and ethics through establishment and monitoring of executive limitations policies. The Governance Coach can do the same for your organization, be it non-profit, association, church, utility company, or regulatory body.

Brenda Walker,
Registrar, Chief Administrative Officer - College of Registered Dental Hygienists of Alberta

I have worked with Jannice Moore in two different organizations in my capacity as CEO. In my first experience of working with Jan, she helped our Board and me to further our use of Policy Governance as a tool to ensure that great results (Ends) were achieved for our members. At my current organization, Jannice has been instrumental in educating our Board and helping them implement the Policy Governance model. She offers a great conceptual understanding, fantastic group facilitation skills, and practical advice on using the model with an eye always toward the reality of how people work together. I highly recommend Jannice Moore as a governance consultant.

Roger Ballard,
CEO - NuVision Financial Credit Union

Working with Jan on Policy Governance has helped our board make a closer connection with our owners or constituents and be more relevant to them.  With Policy Governance, we manage our meetings better, giving us more time to meet with the people we serve and respond to their questions and concerns.  The other issue we addressed with Jan was our inordinate focus on operations and daily administration.  Now, with an agenda focused on governance, we're in a better position to keep our eyes on the global picture and plan for the future.  Jan also provided coaching.  What I like about her style of coaching is that it builds capacity rather than dependence, and it is respectful of Cree culture and ways of doing things. That's why I've already recommended Jan and The Governance Coach to another Cree organization and would like to see more Cree entities moving into Policy Governance.

Kathleen Wootton,
Board Chair - Cree School Board

Jan's and Richard's help in implementing Policy Governance® has been instrumental in our tremendous accomplishments in the past decade. We haven't been slowed down by not knowing who should make the decision about this or that issue, because we're crystal clear about roles and responsibilities. For 10 years now, the board has had a healthy and harmonious relationship with my management team, even as we transformed from association to regulatory body. During that time, Jan and Richard helped the board clarify their roles with respect to organizational oversight and our mandate to protect the public. With the continual addition of new board members, working with The Governance Coach remains invaluable.

Kathy Hilsenteger,
Past CEO and Registrar - Alberta College of Medical Diagnostic & Therapeutic Technologists

Our Board of Directors adopted Policy Governance in the fall of 2002. The first two and a half years were primarily for getting comfortable with Policy Governance. In the fall of the third year, our Board brought in Jannice Moore to conduct a Policy Governance workshop. She demonstrated a very high level of understanding and knowledge of Policy Governance and helped the Board look to the future. The Board was so impressed with Jannice's knowledge and capability they hired her to be their monthly Governance Coach. Her regular reviews of our PG work along with an annual workshop are helping us to stay focused and be the best we can be for our ownership.

Andrew L. Jaeger,
President and CEO - Credit Union of New Jersey

I’ve worked with Jan on Policy Governance in both board and management roles over more than a decade. Under Jan’s guidance, our board has matured from being involved in operations to focusing on vision and ends.  Jan helps new board members fit more easily in their roles knowing that they're doing their jobs when they focus on vision and refrain from getting directly involved in operations. Board meetings are driven by the agenda. At the same time, our management team is better able to do innovative forward-looking work, like building new housing for people with disabilities. Jan’s help in implementing Policy Governance has made it easier for us to achieve all this and stay at the forefront of social services.

Doug Tennant,
Executive Director, Former Board Chair - Semiahmoo House Society

Richard and Jan help keep our board focused on what's important – the people we impact and affect. As a former board member and now CEO, I have seen Policy Governance free our board to have oversight of policy and governance, while freeing our executive team to manage the organization. Richard and Jan work as a team, which sets The Governance Coach apart. Other team members are now available if needed, so an experienced consultant is always available. As a professional agrologist himself, Richard understands our culture, how our council is run, and the challenges we face in adopting Policy Governance. That insight is extremely valuable to us. For her part, Jan is an excellent educator for new board members (and in re-informing existing members) about Policy Governance.  The Governance Coach staff are always there to train, deliver courses, and gently but firmly call us out and get us back on track.

David Lloyd,
CEO and former board member - Alberta Institute of Agrologists

I have been working with Boards of Directors for over thirty years. I have dealt with many consultants and other “experts” on board governance. Policy Governance is clearly the only way to go. It is 100% on target and is beneficial to board members, the CEO, staff and your clients. You could not be better served to meet your mission than by working with Jannice Moore. She understands your duties and needs of the agency. She can make you wildly successful and know that you are “on target” in regards to meeting your mission. Why else are you there?

Kenneth D. Adkins,
President / CEO - LifeStream Services, Inc. Indiana

Our board has gone from "problem child" to "poster child". Working with The Governance Coach has made all the difference. At one point, after 6 presidents in 7 years, our board knew it had to lead - and to be - the change that was needed, and we sensed that Policy Governance was the way to go. The change has been far-reaching, including increased staff morale and student enrollment. Jan and her colleague Richard [Stringham] work with us as a team, with Richard orienting new board members, and Jan acting as quarterback. The beautiful thing about Jan's expertise is that she has so many real-life examples to share. She can relate to anyone in the room and get the point across to people from diverse backgrounds, including those from the corporate world. In fact , in this era of high accountability and transparency, the corporate world needs Policy Governance more than ever.

Vince Vavrek,
Past Board Chair - Grande Prairie Regional College

Jan's and Richard's help in implementing Policy Governance® has been instrumental in our tremendous accomplishments in the past decade. We haven't been slowed down by not knowing who should make the decision about this or that issue, because we're crystal clear about roles and responsibilities. For 10 years now, the board has had a healthy and harmonious relationship with my management team, even as we transformed from association to regulatory body. During that time, Jan and Richard helped the board clarify their roles with respect to organizational oversight and our mandate to protect the public. With the continual addition of new board members, working with The Governance Coach remains invaluable.

Kathy Hilsenteger,
Past CEO and Registrar - Alberta College of Medical Diagnostic & Therapeutic Technologists

Richard and Jan help keep our board focused on what's important – the people we impact and affect. As a former board member and now CEO, I have seen Policy Governance free our board to have oversight of policy and governance, while freeing our executive team to manage the organization. Richard and Jan work as a team, which sets The Governance Coach apart. Other team members are now available if needed, so an experienced consultant is always available. As a professional agrologist himself, Richard understands our culture, how our council is run, and the challenges we face in adopting Policy Governance. That insight is extremely valuable to us. For her part, Jan is an excellent educator for new board members (and in re-informing existing members) about Policy Governance.  The Governance Coach staff are always there to train, deliver courses, and gently but firmly call us out and get us back on track.

David Lloyd,
CEO and former board member - Alberta Institute of Agrologists

I’ve been at numerous board retreats where I’ve seen other experts on Policy Governance®, and I say, “Go with Rose. Go with The Governance Coach.” Rose worked with the board of the Canadian Foundation for Dietetic Research, initially to help clarify and strengthen their relationship with owners, educate them about Policy Governance, and later, to redevelop their policies. The board is developing a stronger external focus and is ready to go to the next level of Policy Governance. After seeing the positive results of Rose’s early work with the foundation, the board of Dietitians of Canada wanted to work with her, too. After ensuring an even ground of knowledge, Rose helped the board re-commit to Policy Governance, better understand how the pieces of the model fit together, and become familiar with new tools and resources available for effective, model-consistent methods to assist with its work. The result is that the board consistently understands their governing and monitoring role and speaks at a higher level when developing external linkages and discussing intervention plans. Rose is a great listener and is sensitive to her audience’s level of understanding, which means she can guide and coach to move them to a deeper understanding of good governance. She’s a real expert who’s also approachable, and she inspires and engages people. I highly recommend Rose.

Marsha Sharp,
CEO - Dietitians of Canada

From my experience on two boards, I know Rose can help any board make a smooth transition to the Policy Governance model. Rose has a remarkable ability to synthesize every board member's contribution and articulate policies everyone can agree on. That's the hardest part, because the discussions are complex when there is diversity of opinion among a large group. Rose navigates with calm and puts people at ease. Our board has been freed up from deep involvement in operations to focus more on strategy, ends, and mission—our raison d`être. Our organization can become even more relevant to the people we serve. The Governance Coach's workshops helped everyone understand their roles and responsibilities under the Policy Governance model vs. the traditional board management model, and the coaching helped me perform with greater confidence as Board Chair. The Governance Coach offers excellent value, which is why we chose them in the tender process.

Michel Paulin,
Board Chair - Nipissing Parry Sound Student Transportation Service (NPSSTS)

Anytime a corporation needs greater discipline in the relationship between the board and the administration, I'd recommend working with Rose and The Governance Coach to implement the Carver governance model. Implementing the Carver model isn't something you can do alone.  Rose made it easy for us.  First, she took the time to understand our business; then, she carefully tailored the Policy Governance® model to suit our corporate structure - and that work was truly exceptional.  We've been in business for over 30 years, and Rose helped us leave behind bad habits we'd developed.  We're here to generate a return for shareholders.  When we see the market is changing, we need to act quickly.  Rose is proactive, like us, with the flexibility to change as needed.  She held our hands through changes and complexity, and was firm when she needed to be, too. You can see results in the efficiency of our board meetings, in our reports, and in the daily business of the corporation.  Where we used to be down in the weeds, now we're freed up to do strategic work instead of reviewing individual deals, which really is the work of our highly qualified administration.  Even board members who were skeptical at first see the value of retaining Rose.  In fact, we still retain her on an ongoing basis, which she has never pushed on us.  Rose's ongoing coaching helps keep us on track.

Bill Calvert,
Board Chair - Frontenac Mortgage Investment Corporation

Thanks to Rose, we're a different - a better - board.  The best learning happens working through challenges with a coach, and that's why we chose Rose and The Governance Coach™ - that unique blend of ongoing coaching and assistance with implementing the Policy Governance® process.  Rose helped us stay focused on our ends and what we're about, always non-judgmental, always bringing it back to the governance model.  Every question we had, Rose answered with a well-researched response, and her advisory reports on our minutes have improved our meetings and our minutes.  Workshops were tailored and specific to our board, never cookie-cutter.  The positive impact on our board has been so profound, we've decided to forgo conferences this year to invest in continuing our work with Rose.

Theresa Harper-Dubé,
Board Member, former Chief Governance Officer/Board Chair - Ontario Association of Continuing and Adult Education Administrators

I recommend Rose for organizations that are transitioning to Policy Governance or that need to review and enhance their current Policy Governance policies.  We engaged Rose to facilitate our strategic planning and to develop a process that included two strategic planning committee meetings and a plenary session involving staff and volunteers that brought in the work of the committees.  We selected Rose because of her knowledge of Policy Governance® and her professional style which suits our organization's culture.  Her expertise was key to the high quality of the end product, our final report.  For example, as we worked through the strategic planning process, it became evident that some revisions were required for the "Ends", and Rose prepared an additional report with recommendations for changes to the Ends.  As a facilitator, Rose is thoughtful and listens well, adapting and pulling everyone's ideas back into Policy Governance framework.  Her key strength is her ability to assimilate information from a wide range of sources and write a comprehensive, coherent, and thoughtful report.

Ondina Love, CAE,
CEO - Canadian Dental Hygienists Association

I was impressed by what Policy Governance®could do, and we wanted someone who is Carver-trained, so that’s why we chose The Governance Coach. So far, we’ve made a lot of headway in defining the respective roles of board members and key employees, and in bringing intentionality to what it means to govern. The chief outcome of the workshops and coaching that Andrew provided is that we speak using a common language when we talk about policy and the role of governance vs. management. We’re on the same page now. Every board has turnover, so in the future, Policy Governance will be part of the solution for better orientation of new board members and for attracting the right candidates. They'll know what is expected of them and be inspired to lead by governing.

David Harris,
Executive Director - Saskatoon Christian School

Working with Andrew was a really good use of time and money.  Because he did his homework up front, we were able to jump right into the work at hand.  We got the result we wanted, which was to have common expectations and a clear understanding of our roles, responsibilities, and accountabilities.  We're excited about moving forward to the next phase because we're in a stronger position to achieve our goal of increased capacity. Juno House Foundation has an unusual organizational model, so proper governance is especially critical for us.  Andrew knew we were a different kettle of fish and never tried to fit us into a box.  He adapted the Carver model to us and made it work for us. Andrew has a phenomenal ability to read people.  He can see when someone needs to go through a discovery process, and instead of steering them onto a prescribed path, he guides them with Carver model language and concepts, combining that with each person's experience.  He's respectful and considerate, as well as an expert at guiding the conversation to where it needs to go.

Julie George,
Board Chair - Juno House Foundation

We chose The Governance Coach because they offer complete solutions for Policy Governance. Because we're both the regulatory body and the professional services organization for medical radiation technologists in Saskatchewan, we need to govern through principles, which makes Policy Governance such a great fit. We see it as an investment, not a quick fix, and we're confident it will help us be more successful. Andrew's workshops have been well-received by everyone, and he's a good presenter that uses relevant anecdotes that get the point across and keep it interesting. We've begun to develop executive limitation and governance policies. The results we expect are clear accountability of the CEO to Council, and a stronger focus of Council on policy and strategy.

Peter Derrick,
Council President - Saskatchewan Association of Medical Radiation Technologists

Joe is a passionate and deeply knowledgeable advocate of Policy Governance®. When I was president of Shambhala, I witnessed his enormous patience in seeking to make Policy Governance stick in an organization that didn’t know it needed it. After all, people don’t join a contemplative organization thinking about how to organize. The success of what he did was in his tenacity and non-aggression while working with thoughtful and intelligent people who didn’t speak the language of Policy Governance. Joe is a very good listener, and he’s patient, and both of these qualities are important for someone who is translating the language of Policy Governance for a context like Shambhala. He’s also congenial, and Joe’s hand of friendship was key while people were learning to do things differently and step beyond their comfort zones.

Richard Reoch,
Former President - Shambhala

What most impressed me about working with Dee is that she’s an expert. Her deep level of understanding of Policy Governance® enabled her to take our complex organization, which is spread across four states, and apply the model specifically to us. Dee’s at ease in speaking to and facilitating a group of highly-accomplished people. One of the more powerful things that she did was demonstrate to the board what a focus group might look like, through a live demonstration using role playing. It helped bring the concept to life. Dee’s not just a theorist—she has lived it from the organization side. I’d recommend Dee as an expert guide in Policy Governance because she knows both theory and application, and that’s really powerful.

Elizabeth Campbell,
Compliance & Ethics Officer, Governance & Board Relations - Mountain Pacific Quality Health

Ted has really gone above and beyond for our board in Policy Governance® coaching. I know if there were a need, he’d be there for us. Thanks to Ted’s coaching, we’re taking more responsibility for the vision along with the senior pastor, and our board meetings are much more focused. We develop a yearly agenda, and then each month we know what we need to deal with. Ted is in his element when he’s working with us. He listens well and explains things in a way that brings you to understanding through illustrations and stories. If one illustration doesn’t work, he finds another way to get the point across. Ted has made himself available by phone, text, or email, if I have a question or am stuck on something. He’s been very responsive to the needs of our board. I absolutely recommend Ted as a Policy Governance coach.

Mel Zacharias,
Board Chair - Grant Memorial Baptist Church, Winnipeg, Manitoba

Ted is a true practitioner of Policy Governance®. He understands the theory, and his goal is to help us put this into practice in our particular setting. Ted helped newer board members become acclimated to the model so that we’re all on the same page. Ted is also tenacious. He has this quality of stick-to-itiveness that makes him keep going until he sees the lightbulbs go on in people’s minds. One of the best results of Ted’s coaching is that it trained us to self-correct. It’s easy to stray from best practices, but we’re better now at recognizing when that happens and getting ourselves back on track. We’re also much more efficient and effective, with more clarity about roles—where board responsibility ends and executive director responsibility begins.

Dr. Harry Kelm,
Lead Pastor - Grace Baptist Church, Calgary, Alberta

The Board of Directors of Stonecroft Ministries Inc. engaged Ted for training in the area of Policy Governance®. We had two primary objectives for this training: an over-view of Policy Governance® particularly for those Directors with less experience on a governance board, and help with revision of our Ends. We found Ted to be a very capable facilitator who quickly discerned where our major roadblocks lay. He outlined the philosophy and practical working of Policy Governance® which gave all Directors confidence that they understood enough to work effectively within the model. Ted was kindly assertive in pointing out some difficult areas and effective in guiding us to taking ownership of the issues that belonged to the Board and encouraging us to address with Management those things that belonged with them. He guided some difficult discussion, holding up the standard of godly leadership. Both Directors and Management benefited from his insight, wisdom and constant reminders of what was governance and what was management. The result of our time with him was a new Ends statement which was measurable and without imbedded means. Our Board appreciated Ted’s godly counsel and his servant attitude. He gave far more than we had contracted for and in fact continued contact with thoughts since our meeting. We would recommend Ted to any board wishing to be better at governing effectively

Lorraine Myrholm,
Policy Committee Chair - Stonecroft Ministries Inc.

You’re getting the best when you get Paul. He gives you everything he’s got to give with respect to Policy Governance®. At Holy Cross Lutheran Church, Paul has been involved in Policy Governance from the beginning. Recently, he helped our board with a Policy Governance tune-up and walked us through a policy rewrite. He led this major effort with energy, experience, insight, and a potent combination of intellect and passion. They say there are pointers and there are painters. Paul effectively plays both roles. He both helped us realize the significant organizational shift of Policy Governance and drilled down into specifics because he possesses a profound grasp and appreciation of its principles and possibilities. Paul brought a powerful and focused intellect to bear in helping us grow in organizational effectiveness. He spent all-day sessions helping us define the Ends and Means, and he’s got the mental and physical endurance to keep us on track through that process resulting in clear accomplishment and a quality, workable product at the end of the day. Paul is also dedicated and trustworthy with very high ethics. He understands churches and has a passion for seeing churches be as effective as they can. Any organization that seeks to implement Policy Governance would benefit from working with Paul.

The Rev. Thomas R. Ahlersmeyer, Ph.D.,
Senior Pastor - Holy Cross Lutheran Church, Fort Wayne, Indiana

Paul is an outstanding facilitator and Policy Governance® coach. From start to finish in our policy development process, he counseled, answered questions, provided materials, and guided us in a fair and forthright manner. He can take a complex subject that people aren’t used to, like Policy Governance, and make it accessible to board members with varied backgrounds and levels of board experience. As people discussed rewording our policies, Paul explained why they need to be worded in a particular way, and he kept the process efficient and productive. Then, before we began our subsequent coaching engagement, I asked Paul for help with the first agenda. He added to it and gave me guidance about which policies were relevant to the decisions we were making that day. It was a great learning moment for me. For churches, Policy Governance is the engine that can drive a lot of change. If your church is considering Policy Governance, my advice is to hire an experienced, knowledgeable, and trained expert like Paul to help you do it right.

Rick Pollock,
Board Chair - First Good Shepherd Church, Las Vegas, Nevada